Tops in Customer Service

ML Healthcare is excited to announce that two of our skilled nursing facilities have been recognized as among the best in customer service. This honor solidifies their position in the top echelon of care providers in nation.

Sylvan Shores Health and Wellness Center, and Lakeside Health and Wellness both scored in the top 15% nationwide across a 12-month average, earning them a 2026 Customer Experience Award.

The honor is awarded by Activated Insights, the leading provider of training, recruitment, retention, experience management and recognition tools to improve and grow long-term and post-acute care organizations.

"It is our pleasure to congratulate these ML Healthcare facilities for their well-deserved achievement in winning the Customer Experience Award," says Bud Meadows, Chief Executive Officer of Activated Insights. "It's wonderful to see the hard work they are putting in to provide high-quality care--their effort isn't going unnoticed. This award allows them to provide proof of quality to potential new clients and caregivers."

To find out more about ML Healthcare and their commitment to excellence, please read about our mission by clicking here.